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Contact centre solutions for your business
Improved customer care for the optimal customer experience
Customer satisfaction and long-term customer loyalty are a significant factor in the success of any company. More and more companies are using special contact centre solutions to provide their customers with personalised interaction and uncomplicated customer service.
Today's communication channels are diverse - companies no longer have to rely solely on telephone and email as a means of contact. To ensure the best possible customer experience, contact centre applications offer ‘omnichannel’ services that seamlessly support and manage all means of contact. This enables employees to respond to customer concerns across all touchpoints and modalities - for high-quality customer experiences and improved efficiency.
Solutions from Avaya
- Intelligent routing enables the seamless assignment of customer problems to the appropriate contact centre agents
- Facilitates the recording of customer enquiries, creation of queues and forwarding to specialised agents
- Modular design enables adaptation to growing companies
- Support for a variety of communication channels (telephone, email, chat, smartphone text)
- Pre-installed Microsoft Dynamics CRM Connector makes it easier to contact customers
- Use of ready-made chat-canned messages for efficient communication
- Unique algorithms improve efficiency in day-to-day dealings with customers
- and much more
Contact centre from Mitel
- All-in-one solution for first-class customer experience centres
- Intuitive drag-and-drop interface for easy design of interaction flows
- Effortless management and rapid deployment without IT resources
- Unlimited expansion options thanks to seamless integration of expansion modules
- Data-driven, skill-based routing for an optimal customer experience
- Diverse communication channels such as voice, chat, SMS, e-mail, fax, IVR and third-party media
- Real-time dashboards, history logs and omnichannel case management
- Support for virtual agent chat/voice bots and Agent Assist with AI
- and much more
Do you have any questions?
Our sales department will be happy to help you:
+49 9903 9324-222 | E-mail